Lakeside Manufacturing, Inc
  • Customer Service
  • West Allis, WI, USA
  • Starting at $40k and up depending on skills/experience
  • Salary
  • Full Time

Compensation and benefits are outstanding – Health, Dental, Vision, Life/Short/Long Term, Monthly Bonuses, Training, Tuition Reimbursement, Wellness Discounts and more!


We are looking to add another fun personality into our Customer Service Team! Are you a team player that takes pride on getting the work done ontime and accurately? Do you like structure but the ability to make independent decisions? Are you curious to find out the why behind the numbers? Do you enjoy getting through that daily checklist and have the satisfaction that you accomplished something? If you answered yes to any of these, apply with us!

Summary

Under the direction of the Customer & Product Support Manager, the Customer Service Coordinator provides the best possible support to the Customer Service Team & Sales Teams by providing phone support, entering orders and assisting with projects.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

  • Provide phone support in a customer service capacity
  • Respond to general customer support requests to include, but are not limited to, tracking information, order updates and copies of invoices
  • Provide accurate product lead-time information to customers
  • Provide order ship date and details to customers
  • Obtain customer requests, such as proofs of delivery or necessary customer-requested documents and forward to customers
  • Enter orders, returns and credit memos by obtaining necessary information
  • Work closely with Account Executives & Sales Coordinator on price discrepancies
  • Process EDI orders daily
  • Maintain customer information by obtaining and updating required data on an ongoing basis

Organization Summary:

From Lakeside's beginning in May of 1946, we have been unique in our ability to work together to provide outstanding products and services to our customers. We have a long heritage of innovation starting with our founders. We also enjoy a respect and commitment from our customers because we have been honest and straightforward in our dealings with them. This consistency and effort has earned Lakeside the reputation of being a top-quality company with whom to do business. Our reputation of integrity in the marketplace can only be sustained if we always do what we say we are going to do. This means always being honest and consistent. Delivering consistent excellent service and products presents us with our biggest challenge and also our biggest opportunity.

Our future success will be driven by our ability to quickly design and deliver new product solutions that meet the ever-changing needs of our customers. This is no small task since we sell our product in partnership with manufacturer's representatives and distributors who, in turn, sell to end-users worldwide. This means that we need to be constantly listening to what the end-user, our reps and our distributors are saying about our products, our services, and our performance. Then we need to be able to take what we hear and blend that into what we do.

Our vision is to create an agile organization that has a "can do" behavior that is easy and enjoyable to do business with.

  • Customer Focused Our shared goals and actions are defined through understanding, meeting, and exceeding our customers' current and future needs.
  • Continuous Improvement Our effort in creative continuous improvement allows us to be flexible and responsive.
  • Information Driven Our collection and analysis of easy-to-use information allows everyone to make well-informed decisions.
  • Cooperative Atmosphere We encourage, develop, and combine our individual talents to allow everyone to be part of rewarding team efforts.
Lakeside Manufacturing, Inc
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Share This Page
  • Facebook Twitter LinkedIn Email
.